Showing posts with label remarkable. Show all posts
Showing posts with label remarkable. Show all posts

April 29, 2014

LET PIRACY HELP YOU: THREE STEPS TO TAKE

$1,000,000
Attention is very difficult to get these days. Digital piracy helps spread the word and offers free access. Studies show that piracy is not harming the entertainment business. In fact, Netflix uses piracy sites to gauge what’s popular and worth adding to their service.

The record-breaking piracy of Game Of Thrones doesn’t concern HBO (see Forbes and The Motley Fool). Time Warner CEO Jeff Bewkes said this about piracy:
Our experience is, it all leads to more penetration, more paying subs [subscribers], more health for HBO, less reliance on having to do paid advertising… If you go around the world, I think you’re right, Game of Thrones is the most pirated show in the world. Well, you know, that’s better than an Emmy.

HBO’s Advantage

HBO gets credit for each pirated copy. Downloaders want the original. A variation — say  Games of Thrones — might fool people temporarily.

If what you do gets pirated, the recipients may not know they getting the original. They may not even care unless they believe you’re better (and know you exist).

What you create can be copied whether text, audio, video or photo. With 3D printers, physical objects are getting easier to duplicate too. If you can’t stop piracy, how can you benefit? Let’s look at three steps.

1. Make Something Worth Stealing

What are you creating that’s worth stealing in the first place?

What you do is likely similar to what your competitors do. You may follow standard procedures and have learned from the same teachers (for example, to sell investments, life insurance or real estate). Do your terminology and processes differ enough for a buyer to notice and care?

What makes you truly different? Maybe you have expertise in a niche. Maybe your background gives you an edge.

2. Demonstrate Your Ownership

Getting attention is a big challenge even if you’ve got the best solution. Invisibility hurts you. People with lesser ideas but more visibility have an edge.  You need to take steps so that you don’t disappear.

When you put content online, you establish a timeline. You show you were first. A web searcher can see you were the originator. For this to work, you’ll need to publish on sites where users can’t change timestamps (e.g., on Twitter, LinkedIn, Google+). A blog or website may allow manipulation.

3. Keep Creating

If you’re a thought leader, you won’t run out of ideas. You’ll likely have too many. As you share your current thinking, you’re getting further ahead. The pirates can copy faster than you create but they can’t copy what’s going on in your head — your creation process. They can’t have the same understanding. How can they get ahead?

Our Fears

We don’t want our ideas stolen. Fear of our competitors may hold us back from sharing content that would attract buyers. Is that prudent?

I’ve had ideas stolen. Once, a vice president at a bank branch in another city sent out one of my blog posts under his name. How did that get through the Compliance department? I found out because a connection asked for my opinion on the ideas. I responded saying I agreed 100% and linked to my original post. I didn’t contact the plagiarist who ended up losing a client.

You don’t have to give everything away. Be selective. You wouldn’t publish your “secret recipe” or post your source code. What can you lose by showing your processes at a high level, publishing case studies or sharing your ideas?

Related Links

PS Even if you don’t get pirated, you’ll be easier to find online.

April 9, 2014

WHEN TO CANCEL YOUR PITCH

baseball - cancel a pitch?You’re ready for your important meeting. You arrived early. You dressed well. You printed the slides in case their projector doesn’t work. You have your presentation on a memory stick and your computer. You’ve got nice packages to leave behind. You practiced and practiced. They expressed interest in what you offer.
Then things start going wrong.

The meeting starts late. Some of the planned group don’t attend even though they are in the department. The ones who do show up seem distracted. What do you do?

Keep Calm and Carry On?

It's tempting to push ahead. After all, you’re ready. They need your help. Your presentation is powerful. They’re bound to be swayed and able to convince the decision makers who aren’t there. Maybe … but you're taking a big risk. You can't tell how receptive they are because you don't know what else is going on in their heads.

If you're giving a pitch and they're not listening, stop.

You gain little by continuing. Maybe they never really wanted to see you. If they agreed to meet, that seems unlikely because their time is valuable. It’s more likely that something unexpected happened.
We can't tell what's going on in someone's life. There could be a personal emergency or a work crisis. You don't know. Maybe they decided to buy from someone else.

Another Time

They may tell you to proceed anyway and ask for handouts for the ones who aren’t there. Is complying in your best interest? You risk diluting your impact.

Consider rescheduling. This is difficult if you flew in from another city but easy if you're local. Yes, you wasted your travel time but you’re giving them a valuable gift: unexpected free time. You invoke reciprocity, the #1 universal principle of influence. They’ll likely agree to meet again. They may even reveal why they’re unprepared at the moment.

By rescheduling, you show that you’re observant, generous and considerate. Isn't that the sort of person they want to do business with?

Next Time

What will you do differently next time? If potential clients tend get distracted by the bustle in their office, pick a different location. If they get answer each phone call, pick a quieter time. When they're out of their environment and deviating from their normal routine, you have a better chance at their attention.

When do you get the best results in business meetings? Maybe mornings early in the week beat afternoons late in the week. If you're not able to schedule a meeting at an optimal time, maybe you're better off waiting until you can. If they're busy in the morning, how about meeting for breakfast before their normal day starts?

Links

PS By rescheduling, you gain free time too. Maybe you beat the traffic back. And get an idea for a blog post.

March 25, 2014

TWO CLEVER EXAMPLES OF GOLDEN MARKETING AT A LIVE EVENT

Holding a 400 ounce bar of gold courtesy of McEwen Mining
How do you make an event memorable? Tweets are fine but they vanish fast. Photos make nice reminders but who sees them afterwards? Recordings help. Novelty does too.

Here's what happened at a RUBAA Business Alumni Exchange. RUBAA is the Ryerson University Business Alumni Association. They were raising money for the RUBAA / Ken Jones Student Bursary.

Two speakers spoke for 10-15 minutes each. They didn't take audience questions but did stay to chat afterwards. They each brought great gifts.

Lindt trufflesCyndi Culp

Cyndi Culp (1979) spoke about her squiggly ride to a position she's held for 19 years: CFO of Lindt & Sprungli (Canada). The company has grown from 10 employees to 500.

Cyndi brought boxes of Lindt gourmet truffles for everyone. What’s not to like? I took mine home unopened, which my family liked.

Related: Mitch Joel’s 8 keys to getting a job today

Ian Ball

Ian Ball (2004) is President of McEwen Mining. His career path was squiggly too (see mining’s golden boy).

Ian didn't give us gold but brought a 400 ounce bar. That's about 25 pounds and worth about $525,000 (US) based on today’s price. Photo op!
We were allowed to have a photo of us holding the gold under the careful supervision of three guards. Normally at events you ask someone to take your photo with your smartphone in questionable lighting. Not here. There was proper lighting and a professional photographer.

There's more. We each got a high quality colour print in a sleeve on the spot. The sleeve was branded for McEwen Mining. The background was too. Who’s going throw that photo away? No one. Who’s going to spread the story? Everyone.

Remarkable

When you go to many events, they blur together and fade away.

Organizing an event is expensive in time and perhaps money. How do you create a lasting memory that even non-attendees can enjoy?

Links

PS At events, talk to the speakers. I talked to Cyndi before her speech and Ian afterward.

February 19, 2014

MARKETING LESSONS FROM THE HYUNDAI GENESIS

Hyundai Sonata vs BMW 525i (click to see)In 2007, Hyundai commercials suggested the Sonata was better than a BMW 5-Series at half the price (see the rationale for irrational behavior). Who would really believe that? There's a difference between specifications and real world performance.

I sat in a Hyundai for the first time ever, the 2013 Genesis sedan. The interior quality is comparable to a BMW 5-Series or Mercedes E-Class but you get more space. That's especially welcome in the rear row. Legroom! The Genesis costs much less than a comparably equipped German sedan. Value! What about the ride? It's good — well-suited to day-to-day driving in the city or on the highway. The coming-soon all-new 2015 is even better. I saw one at the Canadian Auto Show.

The Surprise

I didn’t expect Hyundai to create something as good as the Genesis (and more recently the Equus). Then again, who expected Toyota to succeed with Lexus? The first model, the LS 400 outsold the competition from BMW, Jaguar and Mercedes-Benz. The Genesis launch had impact too, winning 20+ awards including North American Car of the Year.

The Genesis isn't as good as a German vehicle but so what? Vehicles keep improving. Think of the Genesis as an older German car. There's much we can learn for our own marketing.

Lesson: Get Started

The first launch needn’t be perfect. You learn lessons which make the next version better. Momentum makes progress faster. The key is getting started. Keep waiting and the competition gets further ahead and harder to catch. Look at the too-little-too-late attempt to rejuvenate Blackberry.

Did the world need another premium car? No, but the success of the Genesis shows there’s room for new competitors and that catching up is possible. Hyundai already is a top manufacturer which gives them money to experiment and succeed.

What’s holding you back? You don’t need to be perfect in the beginning.

Lesson: Create A Halo

Developing a new vehicle takes years and in the case of the Genesis, $500 million (according to Wikipedia). Is the investment in a niche car worthwhile?  Yes. By creating a standout,  Hyundai raised the credibility and appeal of their entire line up. They got lots of free publicity.

What brings positive attention to you? Maybe you're associated with a cause (e.g., a charity). Maybe you're doing something relatively rare (e.g., blogging). 

Lesson: Just Listen

2015 Hyundai Genesis at NürburgringWhen launched, the Genesis was very credible. Certainly an A for effort. Hyundai identified an underserved market niche: premium cars for people who care more about value than the emblem on their quickly depreciating car. Current Hyundai buyers and brand switchers.

The all-new 2015 Genesis addresses criticisms of the first generation. There is now All Wheel Drive and a better ride. In addition, there is more value than ever at their price points. Horsepower is down but torque is up. There’s innovation such as the first-ever CO detector as a tool for driver alertness (adds more fresh air as levels rise).

What does your market want?

Lesson: Keep Moving

The next battleground is the user experience. Premium vehicles like BMWs and Mercedes have their own dealerships. This helps meet the expectations of more affluent buyers. Hyundai looks committed to getting better. Using a separate brand would help but cost $2.5 billion and take 13 years.

The competition keeps moving. You eventually compete with yourself. Take the iPhone. Other phones are arguably better (e.g., larger screens, better Google integration) but there are dedicated iPhone buyers. Apple is really competing with Apple.

Right now, Genesis is competing with other brands but that will change, perhaps with the third generation launch in a few years. You can’t get there without getting started.

Links

PS Hyundai and affiliate Kia aren’t perfect. They’re settling class action lawsuits for overstating fuel economy: $395 million in the US and $70 million in Canada.

February 12, 2014

5 STEPS TO PERSONAL BRANDING SUCCESS FROM DAN PINK (@danielpink)

Dan Pink: Author of 5 books. Father of 3 kids. Husband of 1 wife. Pink. Yes. Just like the color.
— Dan Pink,
Six word stories can say lots

When did you discover Daniel Pink? My introduction came from reading A Whole New Mind: Why Right-Brainers Will Rule the Future a few years ago.

Have you noticed Dan’s solid, non-trendy approach to personal branding?  Let’s explore the steps.

1. Have A Solid Core

It’s easy to torture data to draw sensational but false conclusions. What’s flawed? What’s out-dated? What’s left out? What’s misinterpreted?

Dan uses research carefully. He even calls himself a “fan of double-blind studies” on his Twitter profile. His tweets and newsletter show the quality of content he’s reading. Two other Dan’s inspire similar confidence: Kahneman and Ariely.

Starting from a solid foundation, Dan Pink finds original and believable things to say.

Q: How good are you at detecting and telling the truth?

2. Publish Content

You need to create and publish original content to sustain a personal brand. The best ways depend on you and your market. Your approach can change. You don’t have to use all platforms. You don’t even have to be consistent (but consistency helps).
Blogging
Dan writes well but stopped blogging. Perhaps the format didn’t suit his schedule.
“We’re going to shutter the blog and instead expand and deepen our collection of videos, articles, and guides on working smarter and living better”. 
— Dan Pink, Jul 17, 2013
Podcasting
Office Hours podcastDan has a series of audio interviews called Office Hours. Episodes used to be live but are now pre-recorded. That gives more flexibility for his guests and him. The frequency varies. There’s usually a new recording every month or two.

I recently stopped podcasting after 250 episodes to focus on creating short videos, including interviews.
Public Speaking
Dan does lots of speaking. I’ve seen him twice. His messages are simple, clear and memorable. Since he's honed his content, Dan has time to engage the audience and add a surprising amount of humor.

You might not do  much public speaking but can create video in the comfort of your office.
Webcasts
Click to access iDoneThisAdvance purchasers of To Sell Is Human were invited to a special New Year’s Day 2013 webcast (slides with a voiceover). The surprise? Dan didn't say much about his book. Maybe he wanted us to read it.

Dan talked mainly about about other things on his mind: books, apps like iDoneThis (which I now use daily) and gadgets (e.g., a bluetooth wireless speakerphone). He reminded us that he doesn’t use affiliate links when making recommendations.

Dan’s approach works because he’s interesting and credible. We want to know what he’s found for us.

3. Build A List

Dan uses a newsletter as his primary way to stay in touch with his followers. That’s a lasting gift with wide appeal. Dan’s frequency is irregular and the content irreverent. You never know what you’ll get or when. Dan’s personality oozes through each issue. Before subscribing, you can look at his latest issue.

Q: Do you have a newsletter with personality? [I use a similar approach to Dan but make all past issues accessible and publish monthly.]

4. Remain Accessible

how to contact Dan Pink
Dan is easy to contact. He doesn’t post his phone number but his website lets you email him. You’re not forced to use a web form either.

“During the month of February, I will be dealing with a bunch of travel that will make it difficult for me to respond to email. If you need to reach me urgently this month, please go here …”
Make your contact info prominentWhen Dan travels, he uses Awayfind to screen his emails. If you think yours is urgent, you fill out a form and he gets notified. This process manages our expectations, which strengthens his brand. He looks like he’s in control.

Q: Is your contact information prominently displayed? [My sites show phone numbers (local, toll-free), an email address and a way to book a meeting. No hunting required.]

5. Be Different

People of Dan's calibre rarely allow their live presentations to be recorded and posted. Dan doesn’t seem to mind. Here’s a recording for each recent book:
What does he lose? He reaches more people, which extends his brand. He’s still worth seeing live because that experience is different than reading a book or watching a recording.

Q: What makes you different? Where is this visible? [I blog and post live recordings — both unusual for an actuary.]

Yogi Berra said “You can observe a lot just by watching.” Dan Pink makes a worthy model.

Links

PS Add generosity to Dan’s brand characteristics. He kindly donated books for Money 50/50.

December 31, 2013

WHAT WILL YOU DO DIFFERENTLY FOR TODAY'S CUSTOMERS?

It's funny how much people can changeThe world keeps changing at an ever-faster pace. Are you?

In recent days, we visited the mall. That’s a place we rarely go anymore, which made the changes stand out. Since smartphones are commonplace, there’s now an iPhone/Android app to help you locate stores by name or product category. Perhaps the next version will give walking directions too.

The department store had a sign saying that if they didn’t have what you wanted, the sales associate would look online [on their website] and have the item shipped to your door (free for orders over $50). The shoe store didn’t have the right size in stock but we could order online. The salesman didn’t help further because he probably doesn’t get a commission for online sales. The sports store only sold the nicer yoga mats online (free shipping for orders over $99). In the future, we were advised to check on what was in-stock online to save a trip to the store. The camera store didn’t have any LED lighting kits on display, which meant buying without trying.

Imagine that. The bricks-and-mortar stores are sending you to their online stores. That’s different. Think of how consumer behavior is changing. The lesson is to look online, which makes an easy first step. That has consequences for what you sell and how you sell.

What are you going to do differently? When are you going to start? If not now, then when?

Prime For Change

We managed to find the yoga mats and LED video lighting on Amazon (links to aStore). Since we’re buying without touching the items, we relied on the reviews by actual customers on Amazon and YouTube.

While ordering, Amazon offered a free month-long trial of Prime, which has two key advantages:
  1. “free” two day delivery on many items (or upgrade to next-day for $4)
  2. no minimum order size (normally standard free delivery requires a minimum order of $25)
Now impulse purchases are even easier. especially with 1-click ordering. Prices are generally good on Amazon and the selection is much wider than any physical store can offer.

I’m planning to cancel Prime during the free trial because in Canada the $79/year price excludes Amazon Instant Video and the Kindle lending library. How strange. Naturally Canada has less selection and higher prices but that’s not Amazon’s fault.

automatic shipping update via Google NowTwo Surprises

When you are expecting delivery, you may want to track the shipment online. To my surprise, Google Now makes that effortless. Without even opening email, I was shown a link to the tracking page. Another surprise is that UPS is making the delivery a day earlier (which is next-day delivery).

Unexpected good news changes future expectations. What more might your customers be expecting because of their experiences elsewhere?

Get Started

Change takes time but deciding to change takes a moment. As a minimum, you can start by acquiring new skills. For instance, I’m going to use video more extensively and have been learning about depth of field, lighting and editing.

Links

PS Last week’s post got missed because we were without electricity and heat for over 90 hours due to an ice storm in Toronto. This is the final post of 2013. Best wishes for 2014!

October 15, 2013

APPLY THE NETFLIX MODEL TO YOUR BUSINESS (BEFORE SOMEONE ELSE DOES)

netflix_defeats_blockbuster_by_plaidklaus-d30yuo4 500x320Netflix gives you unlimited access to all their titles for one low monthly fee. That's tough to beat or refuse. The Netflix model has been adopted elsewhere (e.g., to emagazines and ebooks). Why not your business?

Really Unlimited?

Netflix doesn't seem to care what we view (new vs old, movies vs TV) or for how long. Time is scarce and no one can watch 24/7. That means there are practical limits on usage.

If you have unlimited Internet, your devices can consume bandwidth when you're away. You can leave Netflix running and some titles might autoplay but there's no point. You'll lose the bookmarks which keep track of how much you've watched.

Netflix has ways to track consumption. Perhaps they make micropayments to the content providers based on what we watch. The revenue for each provider would vary but Netflix can probably predict the total expenses well.

Your Turn

How could at least part of your business be Netflixed? What can you provide that's unlimited for a fixed price? You may be too close to be objective. Consider brainstorming with outside help.

Whether you offer a product or service, maybe you provide unlimited support via email and/or phone?

What about information? If you develop content, maybe you give unlimited access to the old stuff (which may not be as valuable). Next Issue does for emagazines. The publisher likely gets a micropayment based on which issues is read and how much gets read. That's better than earning nothing from that catalogue.

New Incentives

If you were paid by the hour and now get a flat fee per month, your incentives change. You've now got reasons to become more efficient because time now costs you money. Maybe you create an FAQ or use email templates. You then free up your time for more productive uses.

Side Benefits

Offering fixed prices helps by
  • improving relationship with customers since you've removed uncertainty from their bills
  • making you remarkable, which gives you the benefits of word of mouth
  • providing market intelligence by showing what’s on your customers’ minds
  • providing a predictable (and perhaps larger) stream of income

The Fine Print

Netflix doesn't offer as much as you might think
  • the selection is limited
  • the selection changes (titles expire)
  • the selection varies by location (each country offer different choices with much less in Canada than the US)
  • the latest titles aren't available until later
You can introduce limitations too.

Links

PS Your transition can take time, as when Netflix started streaming videos instead of only mailing physical disks.

August 20, 2013

PRE-ANNOUNCE OR SHIP? COMPARING STRATEGIES AT APPLE, BLACKBERRY, GOOGLE AND MICROSOFT

megaphoneIt’s tempting to announce what you’re launching soon, especially if a competitor has shipped something new.

Blackberry and Microsoft tend to pre-announce. Apple and Google tend to ship. Guess which approach works better?

Blackberry

Blackberry tried to buy time with pre-announcements about the BB10 hardware and operating system. Anticipation built and exceeded what Blackberry delivered. For instance, there are still no apps for Netflix or Instagram. The pre-announcement strategy didn’t work. The world won’t wait. Other smartphones kept improving. Blackberry was hitting yesterday's irrelevant target.

Blackberry is losing market share across the world, even in former strongholds (CBC News, Aug 19, 2013). The company is now for sale (Globe and Mail, Aug 12), which could net CEO Thorsten Heins $55.6 million (CTV News, Aug 16, 2013).

Apple

Steve Jobs was a master of surprise and kept tight control. He announced what was ready for launch. The speculation by others created interest. Not everything succeeded. Apple TV has yet to change the world. The thermonuclear war against Android failed.

While the post-Jobs Apple doesn’t pre-announce, there seem to be more leaks and less innovation than before.

Microsoft

Microsoft likes making big empty pronouncements. In December 1995, Bill Gates finally figured out that the Internet mattered and would be core to all their products. How has that worked out? Office only became web-based this year, which Steve Ballmer calls a “fundamental shift in our business” (CBC News, Jan 2013).

Strategies to dominate search are below expectations with a 17.9% market share for Bing (Search Engine Watch, Jul 2013). Windows 8 is best avoided and has flopped with only 5.4% market share (The Next Web, Aug 1, 2013). The Windows tablets haven't changed the world and led to a write-down of $900 million of unsold inventory (Computerworld, Jul 2013). The Windows phone is getting a toehold as #3, at the expense of Blackberry (ZD Net, Aug 14, 2013).

Google

Google has made tiny forays with big results. Imagine a search engine offering email. Now imagine a world without Gmail and all the plugins. Imagine a search engine creating a web browser (Chrome) and an free operating system for smartphones (Android). These odd steps started small and paid off big.

We’ve had other surprises like the Chromecast TV stick, Google Glass and the Moto X smartphone with always-on voice recognition. If Google made announcements months or years in advance, we'd be yawning now. And competitors would have had advance warning.

Which Way?

Can you think of any great reasons to pre-announce rather than make a splash when you’re ready to ship?

Links

PS Henry Ford said, “You can't build a reputation on what you're going to do.”

July 16, 2013

CASE STUDY: GETTING NEW TRAFFIC FROM OLD CONTENT

When you put content online, you have the opportunity to get traffic month after month and year after year. How green. What a great investment in time. Here’s an example of how that just happened.

Sep 2011

I wrote 9/13: prepare your disaster recovery plan now just after the 10th anniversary of 9/11. That decision was strategic: timely content is more likely to get read. For instance, a post about Valentines Day won’t have much appeal in the middle of summer but can have an audience each year around February 14th.

The 9/13 post got traffic with a spike around the annual anniversary of 9/11. This week is different. I didn’t use any techniques to boost traffic. Maybe the recent storms boosted interested in planning for disasters.

This Week

This graph shows that mere days ago, traffic jumped drastically because of the 9/13 post.
image
The scaling makes the baseline traffic look lousy. That isn’t the case but does show how much of a change took place.

This Month

This graph shows there was already a spike during the last 30 days because of a post on starting your own private social network. That post continues to bring in traffic daily.
image

Lifetime

This graph shows that traffic has been growing over the years, with occasional jumps.
image
You can’t tell what will get read. You can’t tell when it will get read.

More Examples

Here are the five posts with the most traffic over the last 30 days (in descending order):
  1. Sep 2011: 9/13 Prepare your disaster recovery plan now
  2. Jun 2013: Starting your own private social network
  3. Nov 2009: Does your email address say you’re cheap, generic or inattentive?
  4. Jan 2010: Hero or zero: the sad tale of Lenovo and UPS
  5. Mar 2011: Why join the Toronto Board of Trade?
Only #2 was written this year. That doesn’t matter. Each visitor can read other posts or subscribe to receive updates. Getting quality traffic leads to opportunities and improves credibility with search engines for your other content too.

What you publish can get read. What you don’t, can’t.

Links

PS How can you lose by putting content online?

July 2, 2013

SPEAK UP: DO YOU SAY WHAT NEEDS TO BE SAID?

tattoo
In the perfect crime, Seth Godin says “marketing enables a pickpocket to steal a wallet --- and be thanked for it”. Strong words. Seth takes a stand against marketing which  creates side effects like obesity: “Just because marketing works doesn't mean we have an obligation to do it. And if we're too greedy to stop on our own, then yes, we should be stopped.”

He could have stayed silent. He could have made his comments in private. Instead, Seth told the world.

What do you know that you know needs to be said? Do you say it?

Why It Works

Actions have consequences. When you make your views known, you show courage. You aren’t trying to please everyone with blandness. As a result, you stand out from the silent masses.

Will everyone like what you say? No. When you make you speak out, you polarize. You’ll repel some. You’ll also attract some, even if they disagree. This second group is worth your focus.

Examples

Readers want good information to make good decisions. If you’ve established a level of trust, they will be interested in what you say.
In the past, I’ve written about
These examples include some of my most popular posts.

Why Bother?

When you build an audience you care about, don’t you have an obligation to keep them informed? Aren’t you bursting to tell the people around the water cooler, coffee pot or lunch table? Those conversations disappear without a lasting trace. That means you’re depriving others of your knowledge and letting them make the same mistake.

I had an awkward situation earlier this year. My most read post of all time was why join the Toronto Board of Trade, which I wrote in 2011. Times change and I felt compelled to leave. I didn’t want to say why but knew I had an obligation to be forthright. I wrote about the reasons for leaving and suffered some consequences. Even now, many more read my reasons for joining (still the #1 post ever and #3 last month) than my reasons for leaving. That’s their choice. I did my part.

Pause

Suppose you’re annoyed that your french fries are cold. That may not be a good reason to blog (or even tweet). It’s wise to prepare a draft and wait at least a day before deciding if your content is worth sharing.

Can you extract lessons that have general, lasting value? Can you show proof (e.g., screen shots, photos or recordings)? Do you know of other options?

You may suppress names unless they’re relevant (e.g., in diluting the soup). That doesn’t mean suppressing what you know needs to be said.

Links

PS You can also write about great experiences (e.g., great customer service from Rogers)

May 29, 2013

WHERE FREE BEATS PAID

100% extra freeFree is the magical price but there's a feeling that paid is better. That's not always true.

How would Gmail or Trello (my review) be better if you paid? Companies have different business models. Google seems to give things away to keep us online longer, which increases the chances we’ll see ads.

We'll look at two examples.

Blogs: Blogger vs WordPress

Google's Blogger (blogger.com) is simple and free. Your tweaking is limited, which gives you more time for writing — the heart of blogging.

WordPress.org gives much more flexibility but that costs you money and attention. You can tweak and optimize but maybe you’re procrastinating? If blogging is your business, your investment in WordPress.org may be worthwhile. Otherwise, Blogger gives you more than you really need. There is a free version of WordPress but is too limited to consider.

Newsletters: MailChimp vs Constant Contact

MailChimp has a Free Forever account which offers more than most of us need (free messages to 2,000 subscribers). You can upgrade to paid accounts with a monthly subscription or pay-per-use with stamps.

Constant Contact does more live marketing and their content is very good. For instance, they are sponsoring the free Social Marketing Summit from Enterprise Toronto on June 11th. Constant Contact seems to have good support but there is no free plan (just a 60 day trial with only 100 contacts).

Web services are most likely to connect with MailChimp. For example, I'm currently testing Contactually and Nimble after abandoning other CRM solutions. Neither works with Constant Contact (at least not now).

Why Free?

Free doesn't have to mean less. There are other ways to make money. Gmail has advertising.

Free brings more buzz. That's free advertising. Free attracts people who might never have tried the service. Would you have joined LinkedIn if you had to pay? Free can start the path to paid (the freemium model).

Free brings more users, which means more information about their usage. That can help in setting priorities and selling ads. There's more user testing too.

The Real Cost

Whether or not you pay money, your real cost is your time. Paying often gives you more options ... which devour more of your precious time to evaluate, select and master. If you believe in the 80/20 rule, do you really want more choice?

Apps on tablets and smartphones help you focus by removing distractions. All you can do is what you’re doing. That’s appealing.

Recommendations

I'm reluctant to recommend a paid solution when there are free options. Getting started is the toughest part and price is a hurdle.

For my new private Sanctum social network, I was planning to charge a monthly subscription. That has hurt the community size. I switched to free to remove the obstacle. There may be a charge for additional features someday but not soon. Lesson learned.

What can you offer for free?

Links

PS Maybe some of the best things in life are free after all.

May 21, 2013

EVEN NIAGARA FALLS GETS BORING

Niagara FallsDo you remember your first visit to Niagara Falls? (If you haven't been, substitute another dream-for-you location like the Grand Canyon or Taj Mahal that you’ve visited.)

Do you remember the anticipation, the wow? Perhaps followed by the "then what"?

Your experience of Niagara Falls depends on factors such as the
  • the time of day
  • the season
  • the weather
  • how much time you have
  • your stress level
  • whether you're there voluntarily
  • who you're with
  • how long you're there
  • how often you visit
  • why you're there
  • where you view (Canada, US, the air, the water, a hotel or restaurant)
  • your condition (tired, stressed, rushed)
  • how much you care about nature
  • the crowds
Some factors you control, others you influence and others you might as well accept.

The Same Isn't Enough

Niagara Falls State Park (click to visit site)We quickly get bored.

The first rainbow is impressive and maybe the second but the third? The postcards don't lie (though they may be embellished).

Niagara Falls keeps changing. There are renovations and new features. For instance,  the Canadian side has a casino and a bird place which seem relatively new. On the US side, the Niagara Falls State Park is undergoing renovations for the 2013 peak season. Hotels get renovated, though they may look the same from the outside. Once our sofa got replaced during our stay. It's much nicer to be the first to use the new than the last to use the old.

Your Clients

Your clients and prospects will have different perceptions of you too. That’s not (entirely) your fault but you do have influence.

Expectations are different to predict and they change.

You can stay the same (let's say you're great). That's not enough to be a repeat attraction. Can you keep changing? What's your equivalent of a light show or renovations?

Since expectations keep changing, keep changing too. You probably are --- you can't help it --- but does anyone know? Unless you help people notice, they won't get the benefits. Neither will you. Seller inform.

Links

PS If you haven't visited Niagara Falls, do. If the falls aren't enough, you'll find lots of tourist-trap type things too.

May 7, 2013

CREATING THE PERFECT NETWORKING EVENT

YOUR EVENT TEXT HEREHow do you make your networking event worth attending? We’ll look at three formats:
  • speaker-based
  • facilitated networking
  • infomercials from the podium

Speaker-Based

Networking may not be enough of an attraction. A speaker or topic may be the draw with networking as the bonus.

These events are easy to mess up.

Who made the selection? If sponsors have any input, the event suffers. It's best to pick speakers on their own merits. The sponsors get recognition in the invitations, on signs, on the screen and from the host. Isn’t that enough?

You're more likely to get sponsors on the platform when tickets are free. That's why I prefer paid events.
FP Reach 2013Examples
At FP Reach 2013 from the Financial Post, some sponsors were speakers. They took up spots that others could have been used better. There was some self-promotion. No thanks. I'm not planning to return.

imageIn contrast, the Small Business Summit from The Globe and Mail does not give sponsors a microphone or waste much time thanking them. Yeah, we know sponsors help make the event possible. Attendees do too.

Facilitated Networking

Random networking --- walk into a room and talk to whoever you bump into --- has limited value. It’s easy to get struck talking to people you wish weren’t there.

Former Toronto Board Of TradeEnter facilitated networking. The former Toronto Board of Trade did this best. You were pre-assigned to two or three tables, each with a facilitator and 6-8 networkers. The facilitator made sure that everyone got 120 seconds to talk. That's much more civilized than 30 to 45 seconds. You have time to say something with substance rather than a hook. You also get to hear from 5-7 other people. You quickly know who you would like to talk to further. One round takes about 15-20 minutes to finish. You then repeat the process at a different table.

Sometimes you get stuck listening to sponsors. Once, I heard infomercials from four bankers. They were of no interest since they would never give me a referral. Sometimes you have organizers at your table. This is reasonably good: as they get to know you, they can introduce others to you.

Infomercials From The Podium

I've been to several events where everyone gets 30-45 seconds at the microphone. I like the practice by not the events. Your brain gets numb when you hear commercial after commercial.
Star Business Club
The Star Business Club had an interesting variation. They “only” allowed 30 infomercials (pre-selected in advance). The messages were delivered 10 at a time with networking in between. This was a nice improvement on an unsatisfying concept.

Tip: try an infomercial if you get a chance. However, pay attention to each second. Edit to fit the timeframe the way TV commercials do.

Mississauga Board of TradeThe Mississauga Board of Trade had an interesting approach for Good Morning Mississauga. Five pre-selected members each gave two minute infomercials. You'd apply in advance, pay extra and wait months (three in my case). Unfortunately, the rest of the event had random networking. Ugh!

Multipurpose

An ideal event has more than one purpose --- something for everyone. I like
  • a speaker or two: education
  • facilitated networking
  • food (sit down): more relaxing
  • getting a scan of business cards afterwards: can't meet everyone you want (cards included by permission)

Value

Western AlumniThese days, my favourite networking series in Toronto are from the Star Business Club and Western Alumni. The latest Western event (where I volunteered) took place at The Bata Shoe Museum. We got a guided tour, a professor as a speaker, snacks and networking. That's excellent value for $15. .

Links

PS Since creating events is complicated, you might start by attending events that others have organized.

April 30, 2013

ADVANCED NETWORKING: LAUNCH YOUR OWN PRIVATE COMMUNITY

no public accessTheir network. Their rules.
Your network. Your rules.

You can join many social networks like LinkedIn, Facebook, Twitter and Google+. They are often free in exchange for your privacy. That's a high price. Your activities are tracked and you may be shown ads. We routinely accept those trade-offs. There is another option to consider.

You already have your own network. What are you doing to nurture it? A newsletter isn’t the answer. How can members of your network get in contact with one another? How can you help each other?

Public vs private

A public network has advantages and we are part of many. A private network has even more advantages if it is yours.

Why run your own?

Your network may prove to be your most valuable asset if filled with quality people who can interact with each other.

The Hassle

Building and nurturing a community takes resources. The biggest cost is your time investment. If you like calculating an ROI, you may be disappointed in the short term.

When you build community, you are building an asset which grows in value with time. A local community can meet in person but still needs a way to stay in touch. An online community have a mechanism for staying in touch and is not restricted by geography.

community for TRUST AND YOUMeetup

Meetup is an effective way running local events with face to face meetings. I started a group for Goodyear Toastmasters in 2011 and like the platform. It works very well if you want strangers to join your group. There are no ads because you pay a monthly fee. However, members get emails from Meetup to announce other groups that fit their interests.

I started a new group this month. I won’t give the link because I’m in the process of shutting it down. Strangers joined even though I wanted initial members to be people I personally knew. Within days, I realized that I did not want strangers in the group at this time.

Meetup is intended for in-person gatherings. I also saw that an online community would offer more flexibility via options like web meetings. Face-to-face meetings can take place later.

To help with the costs, I wanted a mechanism to charge a monthly membership fee. Meetup does not seem to do the billing automatically and I don’t want to be in the collections game.

LinkedIn

You can have a private LinkedIn Group. That’s appealing because many of the people I would want in my community are already on LinkedIn.

However, LinkedIn keeps changing (not always for the better)
There are other limitations. There are ads and data about members gets collected. There is no community calendar. I wanted more privacy and a way to keep outsiders from knowing who is a member. Also, I wanted to give access to people I might not accept as a LinkedIn connection. Finally, there is no way to charge for membership.

Google+ Communities

Google+ keeps improving and communities are another option with reasonable controls. However, you need a Google account to join and Google gets to collect even more data about you. That affects the privacy of members.

There is currently no way to charge for access but you can have video Hangouts.

Facebook

Facebook is an option but I have trouble trusting them and did not explore in detail.

Sanctum for TRUST AND YOU

Since I couldn’t find a suitable solution, I decided to create my own private social network on Ning 3.0: Sanctum for TRUST AND YOU. This community is designed for people who dream of a world in which we trust each other by default. Naive? Perhaps but we can take steps to achieve a reality at least within small communities.

Here are the features of the Sanctum:
  • private (no access for search engines)
  • approval process (want quality members)
  • no advertising or data mining (instead a membership fee: currently $5/month or $50/year)
  • no blatant self promotion (though ideal if members do business with each other)
  • well-featured (full set of possible options)
The Sanctum is where I am going to focus my online activities. That means less time on their networks under their rules. If you’re interested, you’re welcome to apply to join the community.

Links

PS Do you see a private community in your future?

April 23, 2013

WRITE A WORKBOOK INSTEAD OF A BOOK

Workbook  cover - How To Earn Public Trust by Promod SharmaI’ve been planning to write a book on trust and perhaps others. I even have multi-page outlines and thousands of words written. But I’ve stalled. Maybe you have too?

Writing a book is a time-consuming process with  unclear results. You get to say you're an author but is that enough anymore?

Instead, consider writing a workbook that goes into a nice binder and gets used in a workshop you deliver.

Consumption

You probably bought books you haven’t read. Contrast that with a workbook. You’re forced to read portions during the workshop. You’re encouraged to complete exercises and often participate in group discussions. The personalization makes the workbook yours. You’ve personalized it. You have a reason to keep it (even if you don’t refer to it as often as you planned).

Price

If a book typically sells for $10 or $20, yours will too. It doesn’t matter how brilliant, well-expressed or life changing your ideas. Put that same content into a binder and now you have training. Your workbook can now sell for hundreds as part of your exclusive workshop.

Length

click to readA “proper” book seems to run about 200 pages. An amateur’s book run might run 100 or less and have more white space to mask the paucity of content.

If your goal is to say you wrote a book, you save time if you make it short. You can then write more books. (If you don’t care about trust, you can pretend you’ve written Speaking Of Success with Ken Blanchard, Jack Canfield and Stephen Covey.)

Readers expect results from a workbook. They want quality without fluff. Shorter can actually be better. You can create a shorter initial workbook and continue to add content later.

Freshness

By the time you publish a book, the content may already be stale. This is especially true of nonfiction books by major authors using traditional publishers: the gap between writing and publication gets measured in months.

In contrast, you can easily update your workbook whenever you want. You can tailor the content for different groups and different session lengths.

Ease of Creation

Writing a book feels daunting. You can’t ship it until everything is done. Observant readers don’t pardon mistakes easily. We expect perfection. You might take time learning to use a specialized app like Scrivener.

Writing a workbook is much easier. You can’t be sloppy but the expectations aren’t as high. Your workshop attendees can point out mistakes and make suggestions.

You can use Word (or another word processor) and work on the key sections first. The learning curve is small. You get professional results if you print on good quality paper with a laser printer. You can even print in colour.

Proven

A book is a time-consuming experiment that can easily fail. What’s the ROI on your efforts?

Publishing costs money. You need a proper editor and a cover designer. There are multiple steps in the creation of the master files for the paper book and ebook. You can outsource for a price but if you don’t have a reasonable understanding of the process, you might not get your money’s worth.

Marketing

Books don’t sell themselves. You need to market them. The best way is to start before you write by gauging if there is demand. Seth Godin ran a Kickstarter campaign.

A workbook is often designed for a workshop. You know if there’s demand if you get an audience (free or paid). You can also test via webinars too. Your audience can become part of your marketing plan. They can give you testimonials.

The Last Step

If you start with a workbook, you can always write a book later. Now you have the structure and know what works with live audiences. You’re earning money along the path. If you start with a book, you don’t get these advantages.

Links

PS Writing a blog helps you write a workbook.

April 9, 2013

ONE BILLION REASONS TO CREATE YOUR OWN VIDEOS

YouTube's growth (click for full size)YouTube started in February 2005 (exactly two years before this blog) and already has one billion unique viewers each month. That’s 1,000,000,000.

Where are your videos?

There are lots of reasons to create video. Let's assume you agree. You don’t need to hire anyone. You can create your own.

Better Than Professional

You won't get the same look as a professional. You probably won’t use fancy green screens or specialized lighting. Instead, you’ll be authentic. That’s valuable and costs less.

A key reason to shoot your own video is the sheer flexibility. You don't need to worry about scheduling. You can do take after take. You can shoot more video and more often. You’ll get better with practice.

Equipment

To get started, you need a video camera, a tripod, video editing software, a computer, and an external hard drive. You may need lighting. For now, let's assume you use natural lighting.

The camera can be relatively basic. These days you can even shoot good video with a smartphone. You'll have trouble mounting one on a tripod though. Consider a “basic” video camera. You can upgrade later if you want.

You might even start with the webcam in your computer or tablet.

Stage fright

Appearing on camera is daunting. Practice helps. Try using your smartphone with a free app like Viddy which lets you record and post 15 second clips. Maybe you can get someone else do the recording for you. Here are my examples.

You need not appear at all. You can add a voiceover to a presentation from within PowerPoint (Microsoft explains how). A high quality external microphone USB is a worthwhile investment since audio quality is very important.

Video audiences keep growing, thanks to mobile devices. You’re losing opportunities if they can't find you.

Links

PS There may be times to hire a professional. By practicing, you save time (and money) when using their services.

January 15, 2013

YOU NEED TO READ DAN PINK’S ‘TO SELL IS HUMAN’

woman selling cameraI confess. I didn't know much about selling until 2005. That’s when I switched from working in a life insurance head office to helping insurance salespeople (“advisors”) in the field.

I started listening to audiobooks, attending seminars and observing. As an outsider, I found the recommended sales techniques stale and manipulative. Here's how to prospect. Here's how to handle objections. Here's how to close.

There had to be better ways. Something was missing since advisors were always looking for more clients.

Discoveries

I made three observations
  1. The teachers were often salespeople who failed
  2. The approaches predated the Internet
  3. The techniques were losing potency
During my research, I found these main guides
Ideas followed.

Imbalance

In the life insurance world, the insurers knew more than the sellers who knew more than the buyers. Even now, information doesn't travel freely.  In particular, the buyers might not understand the downsides before signing.

This didn’t make sense. The Internet was bringing transparency to other sectors. Anyone with a web browser had instant access to previously-unavailable information from insiders.

Since the inner workings of the insurance world would eventually be known, why not help? In Feb 2007, I started the Riscario Insider blog to blast the walls away

I figured that advisors would stand out if they started sharing the best of what they knew for free via blogging. I thought this ongoing generosity would invoke reciprocity,create a lasting competitive edge and build trust.

I didn't have research to back up my hypothesis until Dan Pink wrote To Sell Is Human: The Surprising Truth About Moving Others.

Think Pink

Dan makes the point that we're all in selling. Don’t cringe since selling has changed.

Dan observes that the information asymmetry — buyers knowing more than sellers — has generally disappeared. I've said we're moving from buyer beware to seller inform. Since he’s a lawyer, he used Latin to say we’re moving from caveat emptor (buyer beware) to caveat venditor (seller beware).

Dan says the ABCs of selling have changed from Always Be Closing to
  • Attunement: build rapport
  • Buoyancy: be resilient to deal with rejection
  • Clarity: help buyers discover issues they may not have detected
Dan doesn’t merely express his opinions (as I'm doing here). Instead, he's looks at the research, identifies the sources and interprets the findings. The results are compelling. You also get solid, practical tips on how to sell today.

To Sell Is Human is a must read, a must re-read and a must act-upon. Imagine selling becoming noble. Even for insurance.


Links

PS I recently read Sales Dogs (more bark than bite), Close The Deal (feels dated) and Selling The Wheel (less boring than expected). The links are to my Amazon reviews.