March 4, 2014


imagePreparation takes time.
Preparation takes money.
Preparation causes disruption.
Preparation takes planning.
Preparation is essential.
Customers demand preparation.
While Toronto is a major city, we suffer from inadequate upgrades to infrastructure.

Rogers Ultimate Hi-Speed InternetInternet

Our Rogers Ultimate Hi-Speed Internet tops out at 150 Mbps (a review), even though others pay the same price for 250 Mbps and four times the data. Why? The preparation isn’t in place.

We can’t switch to a competitor. Bell Fibe Internet reaches 175 Mbps but we can only get 25 Mbps.


Toronto Hydro is replacing the electrical system in our neighborhood. They’ve installed new taller street poles and new wiring. That’s taken weeks  of elapsed time. Perhaps the new system would have spared us 90 hours without electricity during the latest ice storm. The height of the poles makes damage by tree limbs less likely.

It's another extra-cold day. We may be without electricity for 3.5 hours as the wiring switches over to the new system. The disruption is annoying but necessary. That's how preparation is.
We can’t switch to a competitor because there are none.

Google spending on infrastructure (click for article on CNET)Your Situation

Your car reminds when maintenance is required. Your business doesn’t. The costs may not be large.

What preparations should you be doing? There's never a good time. If you plan, at least you have control over the schedule and disruption. You can make arrangements to minimize the impact.

Maintenance is necessary, especially if your customers can easily switch to your competitor. Maybe that’s why Google has been spending heavily on infrastructure — even more than GM.


PS You might even get the credit you deserve for being proactive.

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