August 27, 2013

HOW TO MOVE FROM OUT-OF-SIGHT TO TOP-OF-MIND

You can accelerate the process of becoming visible and then memorable. Networking alone isn’t enough because you won’t be seen by most of your connections --- the ones who weren’t there. When they’re out of sight, you’re out of mind.

Let's follow a "fake it 'til you make it" model.

Fake Familiarity

Home Depot and GE hot water heatersI read story in a book years ago but can’t find references. Let’s assume it’s true.

Home Depot asked customers which brand of hot water heater they preferred. The winner was General Electric. That’s remarkable because GE didn’t make any.

How did GE win? People are familiar with the company, which makes many consumer products including ranges, microwaves and fridges.  Assuming GE made hot water heaters isn’t much of a stretch. Maybe the people surveyed didn’t know which brand they had and didn’t recognize the other choices. Maybe they gave the answer they thought the surveyors wanted.

Home Depot saw an opportunity to turn fake familiarity into real business. They approached GE and got exclusive rights to make hot water heaters under the GE name.

Show Up

To become more visible, start showing up at events. You needn’t announce your intentions. Simply start showing up and network. Consistently. You’ll start to get noticed.

You’ll become more comfortable and familiar. Soon, people will remember you as having been around longer than you were. They will even think you were at places you didn’t go because they’ll start anticipating where they expect to see you. You become like GE.

Imply

You gain little by saying you’re attending an event for the first time if people would expect to find you there (e.g., a trade conference). Why weren’t you there before? Maybe you didn’t know or didn’t see the benefits. Is either worth admitting?

Refer to yourself as having shown up.

For instance, if you say "I liked speaker X at this year’s Y Conference", your audience may infer that you attended in the past even if you're a first-timer. If you’re asked about last year, you can say that you couldn’t make it. That implies you normally attend.

Isn't this sneaky? You aren't saying you did something you didn't. You're letting people infer. Marketing is about the stories people tell themselves. Leave gaps and your audience will fill them in.

Spread The Word

As Yogi Berra said, “You can observe a lot just by watching.”

As you start showing up, you gather valuable information and insights. You then have a universal lasting gift that’s easy to share via a regular newsletter (e.g., Mad Mimi gives low effort results). Thanks to tracking codes, you’ll instantly see what’s working and with whom.

By sharing, you remind your fellow attendees about the event (not everyone takes notes). More important, you inform your larger group of connections who were not there. That’s leverage. As you become their eyes and ears, you become more valuable and visible even if they are out-of-sight.

Links

PS Buying a Home Depot “GE” water heater may not be a good idea …
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August 20, 2013

PRE-ANNOUNCE OR SHIP? COMPARING STRATEGIES AT APPLE, BLACKBERRY, GOOGLE AND MICROSOFT

megaphoneIt’s tempting to announce what you’re launching soon, especially if a competitor has shipped something new.

Blackberry and Microsoft tend to pre-announce. Apple and Google tend to ship. Guess which approach works better?

Blackberry

Blackberry tried to buy time with pre-announcements about the BB10 hardware and operating system. Anticipation built and exceeded what Blackberry delivered. For instance, there are still no apps for Netflix or Instagram. The pre-announcement strategy didn’t work. The world won’t wait. Other smartphones kept improving. Blackberry was hitting yesterday's irrelevant target.

Blackberry is losing market share across the world, even in former strongholds (CBC News, Aug 19, 2013). The company is now for sale (Globe and Mail, Aug 12), which could net CEO Thorsten Heins $55.6 million (CTV News, Aug 16, 2013).

Apple

Steve Jobs was a master of surprise and kept tight control. He announced what was ready for launch. The speculation by others created interest. Not everything succeeded. Apple TV has yet to change the world. The thermonuclear war against Android failed.

While the post-Jobs Apple doesn’t pre-announce, there seem to be more leaks and less innovation than before.

Microsoft

Microsoft likes making big empty pronouncements. In December 1995, Bill Gates finally figured out that the Internet mattered and would be core to all their products. How has that worked out? Office only became web-based this year, which Steve Ballmer calls a “fundamental shift in our business” (CBC News, Jan 2013).

Strategies to dominate search are below expectations with a 17.9% market share for Bing (Search Engine Watch, Jul 2013). Windows 8 is best avoided and has flopped with only 5.4% market share (The Next Web, Aug 1, 2013). The Windows tablets haven't changed the world and led to a write-down of $900 million of unsold inventory (Computerworld, Jul 2013). The Windows phone is getting a toehold as #3, at the expense of Blackberry (ZD Net, Aug 14, 2013).

Google

Google has made tiny forays with big results. Imagine a search engine offering email. Now imagine a world without Gmail and all the plugins. Imagine a search engine creating a web browser (Chrome) and an free operating system for smartphones (Android). These odd steps started small and paid off big.

We’ve had other surprises like the Chromecast TV stick, Google Glass and the Moto X smartphone with always-on voice recognition. If Google made announcements months or years in advance, we'd be yawning now. And competitors would have had advance warning.

Which Way?

Can you think of any great reasons to pre-announce rather than make a splash when you’re ready to ship?

Links

PS Henry Ford said, “You can't build a reputation on what you're going to do.”