May 8, 2012

HOW TO GET YOUR AUDIENCE’S CONTACT DETAILS

Please contact meWhen you speak, how do you collect contact information from your audience?

Your audience knows you want business. You can pursue them, or let them pursue you.

Pursue

Put your business card in the basket to win. And there are no losers because you'll all receive my wonderful newsletter filled with sales pitches.
You've probably seen that approach. How did you feel? I rarely enter. Privacy is too important to squander on trifles.

Last month, I saw a touted speaker use the Draw Ploy. The session was ho hum. We weren't told what the prize was. I entered to see what he’d do. The next day, I started getting weekly emails I did not request. That’s spam, Bye bye trust.

A slightly better way is get permission. For example, ask them to write “newsletter” on the back of the card or make a mark.

Sometimes there are attendance sheets with columns for name/email address and checkboxes for "add to mailing list", "request free ebook". The legibility of the handwriting can be a problem and contact information gets seen by others who sign up.

Maybe you offer an ebook or other enticement in lieu of a prize. Either way, you're buying attention with a lure. You’re also creating extra work for yourself.

Pursued

When you speak well, your audience pays you with attention, applause and business. There are lots of them but only one of you. Value comes from scarcity (the #2 principle of influence). Who needs who more?

You don’t need to give a prize. Worse, you're wasting valuable time with the draw. Speak well and interested audience members will want to approach you afterwards. Save time for this.

While chatting, you can exchange business cards and ask if they'd like to connect on LinkedIn. That’s a low key to stay in touch even if they don’t need your services at the moment. If they don’t invite you within a few days, you can reach out to them, Once connected, their entire network knows about you.

Coaxing

Provide easy ways to reach you. You can put your contact information on your final slide. You can have a business card placed at each seat. You can have a one-page summary that includes your contact information as a handout at the front of the room after you’re done.

Better still, reach your audience without collecting business cards or sending emails.

Let the organizers do the work. They already have the tools and permission to send emails. What do you have that your audience might want? How about your slides, a video recording and other resources? Tell your audience what you’re making available and how. You’re supporting the organizers and helping your audience. You’re planting seeds for reciprocity.

Bonus: the organizers can reach people who didn’t even attend. You can’t.

Destination

I usually create a web page with a copy of the slides, a video and additional resources. I send the organizers a link to share. No email accounts get filled with unwanted attachments. I can make changes or add more content. Also, I can track visits with Google Analytics. Here’s the most recent example. Next week, I volunteered to show the unemployed how to earn trust. Here’s the page.

A destination gives you another huge advantage. You're adding to your digital tapestry.

Have you ever seen lousy speakers? The organizers booked them on faith and got duped. If you build a page showcasing your presentations (like this), they can see what you’ve done with their own eyes. You reduce their risks immensely.

A-List

Some top speakers don't give their contact information. I asked one why. Because he's findable online. He said he wasn’t interested in anyone too lazy to do a Google search.

Instead of contacting your audience, give a great presentation, be inviting and be findable. Let them contact you. We value what we earn over what's handed to us. Be the one they want.

Links

PS Do you pursue or get pursued?

May 1, 2012

DEALING WITH DROPPING ATTENDANCE

all revved up but ...Where are they?

They used to come. They're getting what they said they wanted. Yet they aren't showing up. What's wrong?

What worked then may not work now. If you're organizing events, attendance may drop over time.

Here are three likely reasons why:
  1. Wrong content
  2. Wrong attendees
  3. Wrong time

The Content

Your audience is investing their time and/or money to attend for reasons they may not clearly state or acknowledge. They may say they're attending to learn. Maybe they're really coming to find new clients directly or indirectly.

If you have speakers (especially unpaid ones), they're expecting something in return. One speaker said that when she's paid, she delivers value. When she's unpaid, she creates pain which her services can sooth. That's a disguised sales pitch. If the speaker at each event is doing that, doesn't the audience get weary --- especially if they’re paying? Commercials are free on TV.

Unless your group is particularly desirable (e.g., TEDx), you'll have difficulty getting speakers who normally charge.

What a bind. Speakers want better audiences and audiences want better speakers. In 2011, organized the perfect social media workshop but attendance was low.

Maybe you can find knowledgeable speakers who aren't selling anything. For example, retirees, professors, journalists, hobbyists, Toastmasters and bloggers.

The Attendees

What attendees say they want may not be what they really want. Answers can be noble and predictable. And uninspiring. Just because we need something doesn’t mean we’ll get it. Think of exercise.

If your members are entrepreneurs, won't they ask for topics like improving skills, getting more clients or boosting productivity?

We're overloaded with things we could do from past events, the media and even quaint sources like the books we bought but haven’t read.

We don't need more ideas.

We need help implementing the ideas we already have. Change is difficult. Can members give each other support and spur accountability? That's what a mastermind group does. Maybe peer mentoring would be better than speaker-based events? What a great way to share and show expertise.

The TimeS

Things change. With such excellent content online, there's less reason to attend live events unless there are other compelling reasons like networking or a need for continuing education credits.

Attendees get bored with routine and want novelty. Unless you have a timeshare or cottage, do you vacation at the same place every year?

In the past, I'd join organizations with annual memberships for two years before bailing out. Now a year is long enough. For pay-as-you-go events, I'm even less tolerant. How about you?

Links

PS Which events have you stopped attending?