March 18, 2007


While organizing my office following March Break, I found a small page with notes on building trust and rapport. I don't recall the source. So I stopped cleaning and started writing ...

The Five Building Blocks

1. Continuity
  • Maintain contact
  • Be visible
  • Be there
2. Commonality
  • Find common ground
  • Seek shared values, beliefs, experiences
3. Caring
  • Meet the other person's needs
  • Be a giver
  • Listen
4. Communication
  • Share information, thoughts and feelings
  • Be genuine
  • Listen
5. Competence
  • Show skill in doing your craft
  • Seek continuous improvement

Take 10

When you visit a client, take 10 minutes to ask the following questions:
  • How are you doing?
  • How are things going?
  • How can I help?
Get more details by saying "Tell me more".

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