While organizing my office following March Break, I found a small page with notes on building trust and rapport. I don't recall the source. So I stopped cleaning and started writing ...
The Five Building Blocks
1. Continuity
- Maintain contact
- Be visible
- Be there
2. Commonality
- Find common ground
- Seek shared values, beliefs, experiences
3. Caring
- Meet the other person's needs
- Be a giver
- Listen
4. Communication
- Share information, thoughts and feelings
- Be genuine
- Listen
5. Competence
- Show skill in doing your craft
- Seek continuous improvement
Take 10
When you visit a client, take 10 minutes to ask the following questions:
- How are you doing?
- How are things going?
- How can I help?
Get more details by saying
"Tell me more".
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